In the beginning I had mixed reviews. being a first time pool builder (of any pool with or without a major company) I felt a little over my head. So much info at once. But Ryan from BYOP was there to break it all down for me, follow the outline they provided and answer any questions I had at literally any moment I needed. (There was not a single time where I had to wait more than 1 business day for an answer, many times it was an immediate answer when I called) I needed to remember to take one step at a time. There was definitely a learning curve and this certainly took longer than if I would have went with a pool company but that was all expected and really my delay and process of learning more than anything. In the beginning I spoke with numerous builders, all of which were out of our price range for the pool we really wanted. So we took the leap and went with BYOP. Honestly the MOST frustrating part of the whole thing is the dang city and their petty stuff they’d do during their inspections. The company itself was amazing and the contractors even more so. Once we simply laid out every bid from every company, did some research on each, it was a dream. I know every single thing about our pool and it’s infrastructure and will NEVER do a pool any other way! We ultimately have the pool we wanted, with even more features than we originally even thought of AND saved $20,000 from the other companies we spoke with! It’s a little bit of work, but BYOP is there to hold your hand as much as you need and completely worth it. Love our pool!